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Frequently Asked Questions

How do I access emergency food relief?

Unfortunately, we don’t provide food directly to individuals. Instead, we give out food relief to around 90 local charities, community groups and schools to hand out in the best way possible to their communities.

If you’re looking for food, the City of Greater Bendigo has a list of food relief agencies that is updated regularly.

Due to the COVID-19 pandemic, these services may be subject to change with little notice. They may also be busier than they would be in normal circumstances. We suggest you telephone ahead and leave a detailed message if you’re unable to speak with someone straight away.

How do I volunteer with Bendigo Foodshare?

Our dedicated team of more than 120 big-hearted volunteers give their time free of charge to help us get food to the people who need it.

We’re always on the lookout for more passionate people and businesses to volunteer and help us feed the thousands of Central Victorians experiencing food insecurity.

To register as a volunteer, you will need to complete our online registration form.

If you have a you’d like to speak with someone, need a question answered or want to give feedback please contact us by email or telephone the warehouse on 5444 3409 or email:.

How do I donate food to Bendigo Foodshare? 

We appreciate donations of food from individuals and corporations alike. We accept a range of food that is suitable for human consumption, from homegrown fresh produce to long-life grocery items. We’re also capable of accepting bulk donations from farms, manufacturers and wholesalers.

Our warehouse coordinator handles food donations. Please contact them by email or telephone the warehouse on 03 5444 3409 or to discuss your donation.

How do I donate money to Bendigo Foodshare?

Bendigo Foodshare relies on the generosity of the community and we appreciate financial donations both big and small. Donations can be made online, by bank transfer or by cheque or money order.

Online:

Donate by credit card online today.

Direct debit or bank payment

Company Name: Bendigo Foodshare Incorporated Bank: Bendigo Bank BSB: 633-000 Account: 149-7155-67 Reference: Your name or company name

Cheque or money order

Post your contribution to Shed 2, 43A Havilah Rd, Long Gully, Victoria. Please put your name in the reference field.

How do we manage COVID-19 health and safety risks for our workforce, including physical distancing?

As an essential service and provider of emergency food relief, we have put considerable effort into identifying and managing work health and safety risks for our staff and volunteers, including potential exposure to COVID-19.

We take the practice of physical distancing very seriously. We instruct our team members to maintain a space of at least 1.5m between themselves and others wherever it is safe to do so. In some cases, this is not possible; in these circumstances we exercise industry best practice.

If you’d like further information about the government guidelines for workplaces we follow and in many cases exceed please visit the Department of Health’s website.

Am I at risk of catching COVID-19 from Bendigo Foodshare food?

While transmission of COVID-19 through food is unlikely, we recommend that everyone should practise good hygiene when preparing and handling their food, just like they would when buying groceries from the supermarket or market.

Everyone should practice good hygiene when preparing and handling food to reduce the risk of not only COVID-19, but also other common foodborne illnesses like norovirus and salmonella.  These measures include:

  • Practice good personal hygiene, including covering your mouth and nose when coughing and sneezing.
  • Wash your hands before and after handling food and between handling raw and cooked foods.
  • Keep your preparation area and kitchen tools clean.
  • Wash fruits, vegetables and salad thoroughly before cooking or eating.
  • Thoroughly cooking and proper handling of meat products.
  • Avoiding close contact with anyone showing symptoms of respiratory illness, such as coughing and sneezing.
  • As an added precaution, if you have suspected symptoms of respiratory illness you should avoid preparing food for other people and seek medical attention.

As a food relief organisation, we’re vigilant about health, hygiene and safety. We exercise good hygienic practices which minimise the risk of disease transmission and meet Australian food safety requirements.

Our current food hygiene measures include practising good personal hygiene, having clean hands and clothes, additional cleaning and sanitisation of the premises, vans and equipment, excluding ill workers, and social distancing.